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Issue:

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Troubleshoot:

1. Check CDRConverter is running

   • Issue the following command to verify that the two CDRConverter processes are running that allow the application to accept CDRs from the SBC.

     [ossadmin@SDReporter]$ ps -ef|grep cdr
     ossadmin 20530 20478 0 07:27 pts/1 00:00:00 grep cdr
     ossadmin 32423 1 0 Feb28 ? 00:00:00 /bin/sh ./run_convert_cdr.sh
     

   ossadmin 32424 1 0 Feb28 ? 00:00:00 /bin/sh ./run_export_cdr.sh

2. Check if CDR files are being rejected

   • Check the log messages for CDRConverter and look for any log messages that indicate CDR files are being rejected. The most likely cause for CDRConverter to reject a CDR file is because the CDR file was written to the wrong CDRConverter INPUT directory. There are many different CDR file formats and the INPUT directory determines how CDRConverter will parse the CDR file. If the CDR file is saved to the wrong INPUT directory, CDRConverter will reject the file. Check the firmware release of the SBC and make certain the CDR file is saved to the correct INPUT directory for the SBC firmware release.

3. Check NexOSS License

   • Check the date and IP address of the NexOSS license to make certain it is valid. Also check the Minutes Processed per Hour value. If this value is small, it may be that NexOSS is creating reports, but updating them infrequently since CDRs are being processed slowly.