Issue:
E-mail alerts are not being received as expected
Troubleshoot:
If E-mail alerts are correctly configured, check if NexOSS can connect to the E-mail server. To do this, go to the Command Line Interface and navigate to the /home/ossadmin/OSS/nexoss/WebServer/logs directory. View the Catalina.out file. This is the log file for the SDReporter web server. Below are example log messages indicating that NexOSS cannot connect to the E-mail server.
[ossadmin@co1-bssdr1-01 logs]$ more catalina.out
javax.mail.MessagingException: Could not connect to SMTP host: , port: 25;
log4j:ERROR Error occured while sending e-mail notification.
javax.mail.MessagingException: Exception reading response;