Issue:
Email alerts are not being received as expected.
Troubleshoot:
It may be because the IP address of your e-mail server or the access credentials have changed. Or perhaps connection to the email server is being blocked by a firewall.
You can check the email configuration from the NexOSS V6.1 or later or SDReporter V7.4 or later. If you have an earlier release, check the email configuration file.
Trigger Alerts Configuration File.
NexOSS_$HOME/WebServer/webapps/analyzer/WEB-INF/classes/log4j.properties.
Error Alerts Configuration file:
$NexOSS_HOME/WebServer/webapps/logs/WEB-INF/classes/log4j.properties
Example Configuration file:
log4j.appender.EMAIL_ALERT.Subject =Alert from Traffic Analyzer - %X{Key-Email-Subject}
log4j.appender.EMAIL_ALERT.SMTPHost =15.16.12.52
log4j.appender.EMAIL_ALERT.SMTPProtocol =smtp
log4j.appender.EMAIL_ALERT.SMTPPort =25
log4j.appender.EMAIL_ALERT.SMTPDebug =false
log4j.appender.EMAIL_ALERT.SMTPUsername =
log4j.appender.EMAIL_ALERT.SMTPPassword =
log4j.appender.EMAIL_ALERT.From =Fraud.TransNexus@ABC.com
log4j.appender.EMAIL_ALERT.To =NOC@ABC.com,admin@ABC.com
log4j.appender.EMAIL_ALERT =com.transnexus.log4j.net.SMTPAppender
log4j.appender.EMAIL_ALERT.layout =org.apache.log4j.PatternLayout
log4j.appender.EMAIL_ALERT.layout.ConversionPattern=%m
log4j.appender.EMAIL_ALERT.BufferSize =1
Use the following command to verify email alerts are working as expected, but cannot connect to the SMTP mail server.
[ossadmin@co1-bssdr1-01 logs]$ pwd
/home/ossadmin/OSS/SDReporter/nexoss/WebServer/logs
[ossadmin@co1-bssdr1-01 logs]$
[ossadmin@co1-bssdr1-01 logs]$ grep "Could not connect to SMTP host" catalina.out
javax.mail.MessagingException: Could not connect to SMTP host: 15.16.12.52, port: 25;